Job Title: Customer Service Supervisor

Job Description

As a Customer Service Supervisor the candidate will be a key player in the successful and safe operation of the business whilst motivating and inspiring our dedicated teams to deliver an excellent customer experience. The candidate is expected to plan, organise and co-ordinate among internal resources for receiving and dealing with responses and complaints or further requirements of customers and supervise the time to ensure smooth customer service operations.

Entry Requirements

The minimum requirement for this job is that the candidate must possess a BTEC/SQA award or A levels/H grades or equivalent qualification. However experience in working in similar position for long time will be considered and preferred.

Tasks Required

As a Customer Service Supervisor, you will need to:

• Looking after the roster/shifts for all staff under your supervision.
• Monitoring on-going compliance with company processes and procedures in order to ensure that all customers order has been packaged or packed accordingly.
• To ensure that the order are properly shifted the delivery van for delivery.
• Working closely with sales team and delivery manager to ensure smooth running of business.
• Discusses customer responses with other managers with a view to improving the service provided.
• Develops and implements policies and procedures to deal effectively with customer requirements and complaints.
• Deal with each complaint immediately to ensure proper customer service.